Refund policy

Before you return a Gatha Jewellery product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones, therefore, may vary slightly. All our products go through quality control before shipping.

We take pride in our services and aim to provide complete customer satisfaction by offering returns and exchanges within 3 days of delivery. Please note: Returns are only accepted for damaged or incorrect products. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Store orders are not eligible to exchange or returns after the order is picked/collected from the store.

For any exchange or returns other than the transit damage, the shipping/courier and logistic charges for all order - domestic/international will be borne by the customer for both return and exchange.

We put all our efforts to display the colors of our products that appear on our website as accurately as possible . However, it may appear differently due to different screen resolution of gadgets.

STEPS FOR EXCHANGE:

Please inform us within 3 days of receipt of the order. You can email

on

 or WhatsApp/Call on +91 9898954924.

Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Gatha Jewellery QC team to decide whether the product is approved for return.

Once we have received the product image and our Quality Control team has authorized the return we will inform you of the most mutually convenient return method.

We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first. Exchange process will take 10-15 days.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If return approved refund will be credited to the source account within 10 working days.

Exchange once for an order, cannot be exchanged again unless transit damage (only if approved by the team)

You can always contact us for any return question at gathajewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

  • We only offer Exchange and Credit Note.
  • Exchange / Return not available for international orders.
  • Exchange product/s may take longer time than usual time to ship.
  • All exchanges are subjected to stock availability.
  • Products must be unused to be eligible for exchange.
  • A product can be exchanged once through the course of an order.
  • Items are on sale, not eligible for exchange. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
Packages lost in transit if shipped by us.
In case Gatha Jewellery is unable to provide you with a replacement.
If return approved refund will be credited to the source account within 7 working days

Cancellation:
The order placed on the website or via any channels can be changed within 3 days and before it is shipped (whichever happens first).

The order cannot be cancelled post shipping. If cancelled within 3 days and before being shipped, the order amount will be issued as store credits. If the order is being cancelled post 3 days of order placement, a cancellation charge or 30% will be applicable and the rest amount will be issued as store credits that can be used within 1 year of the date of issue.

Made-to-Order - Terms & Conditions : In-store and Online Orders

For made-to-order, customized orders and consulted orders, alterations, change in pieces or cancellation will be only considered in special cases, within 3 days of order placement. Email regarding the same should be done on.

Cancellations will not be entertained in any orders post 3 working days. If cancellations are to be done irrespective, 30% cancellation fees will be charged on the total order and the remaining amount if any will be issued to the client as a credit note.

In case of exchange, changes, alterations to be made to the order, The order value needs to matched. An additional 30 days time period will be given for the finalization, pick up and delivery of the order, if notified in 3 days time. 30% cancellation fees will be charged on the order value if the client fails to revert for the follows up on the order within a month. Full advance/booking amount will be charged as cancellation after 1 month. 

For custom orders, made-to-order pieces that need to be put on hold due to any circumstances, the client can request a hold within their order timeline before shipping. An additional 30 days will be provided for the finalisation. The order will automatically be cancelled post 30 days after taking a follow up with the client. Advance/booking amount paid to confirm order will fully be charged as cancellation fees post 1 month.