Shipping policy
For Domestic Orders - Within India.
We offer free delivery on purchases over ₹5000. Orders below this amount will have a delivery fee of ₹120.
We ship ready-made product orders within 2–5 business days.
We ship standard customization orders (such as size or color changes) within 5–10 business days. For Express Delivery, the estimated delivery time is 3–6 business days.
We ship fully custom orders within 20–25 business days.
Delivery time ranges between 2-5 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
For Customized Orders - Within & Outside India.
Shipping & Dispatch may take longer depending on the customization.
Customized orders are not eligible for Exchange/Returns.
For International Orders - Outside India.
The dispatch time is 3 Days.
Delivery time is 5 -15 business days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
For international orders or assistance, please WhatsApp us here 9898954924.
Note: This number is for WhatsApp messages only. Voice calls to this number are not available.
Once an order has been placed, it cannot be cancelled.
Cancellation is only possible if we are unable to deliver your order within the estimated delivery time.
Any kind of custom charges are to be borne by the recipient, and we are not responsible for any kind of government charges or duties if applicable in your country upon delivery.
These timelines for international shipments are estimates and are not guaranteed. If your country charges import fees, it may take longer to receive your package. We strongly recommend international customers to include their phone number at the end of their shipping address.
All international orders are non-refundable & non-returnable.
VAT, GST or any other country duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. These additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.
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Delivered but Not Received Policy
At Gatha Jewellery, we ensure that every order is shipped with secure and trackable courier partners. This policy explains the process and guidelines in cases where the tracking status shows “Delivered” but the customer claims they have not received the parcel.
➡️ Courier Delivery Proof.
Once the courier marks an order as Delivered, we rely on the delivery proof provided by the courier company, which may include:
- Delivery OTP confirmation.
- Delivery signature (POD – Proof of Delivery).
- Delivery photograph (if available)
- GPS location of the delivered parcel.
- Delivery agent’s delivery report.
➡️ This delivery proof is considered final and binding unless proven otherwise through investigation.
➡️ Complaint Window (24–48 Hours)
- If a customer has not received the parcel despite the tracking showing “Delivered,” they must contact our support team within 24–48 hours of the delivery update.
- Complaints raised after 48 hours will not be eligible for investigation, refund, or replacement.
➡️ Mandatory Customer Verification.
- Before raising a courier investigation, the customer must verify the following:
- Whether any family member, neighbor, security guard, or reception desk received the parcel.
- Whether the delivery address provided was accurate and accessible.
- Whether the customer was available at the location on the day of delivery.
➡️ Courier Investigation (5–7 Working Days)
- After receiving the customer complaint, we initiate an official investigation with the courier partner.
- The investigation may take 5–7 working days.
➡️ Outcomes:
- ✓ If the courier confirms a delivery error:
- A replacement or refund will be issued as per product availability.
- ✗ If the courier provides valid delivery proof:
- The order will be considered successfully delivered, and no refund or replacement will be issued.
➡️ Conditions Where No Refund/Replacement Will Be Provided.
- Valid delivery proof received from the courier
- Customer fails to contact us within 48 hours
- Wrong or incomplete address provided at checkout
- Customer unavailable at the delivery location
- Repeated false claims identified by our team
- Customer does not cooperate during investigation.